air jordan 2011 Dynamics GP Technical Support Over

dobso008ag

you have Microsoft Dynamics GP implemented as your Corporate ERP application, or plan to acquire it in the near future, it is good idea to review support options. The first thing to is probably to discuss technical support plans and hourly rates with your Microsoft Dynamics GP Partner, implementation consultant or Reseller. Sometimes these folks, however want to provide complete support on their own, so they do not emphasize other options in your disposition. Let’s review all the options and try to give you the most popular support issues and how they could be resolved:
1. Microsoft Business Solutions technical support. If you just acquired Great Plains licenses, you should have annual enhancement plan with MBS. There might be some confusion on the role of MBS and your Dynamics GP VAR. Microsoft doesn’t sell licenses directly to the customer, it works through Dynamics GP reseller channel and your GP reseller is responsible for Sales cycle, modules selection and following implementation [link widoczny dla zalogowanych], data conversion, user training. Dynamics GP consultants are definitely great people and have a lot of knowledge and experience, however MBS Dynamics GP software is sold with required annual enhancement plan. This plan gives you, as end customer access to CustomerSource (below we will give you self-support scenario, available through CustomerSource) [link widoczny dla zalogowanych], free registration key to the future versions [link widoczny dla zalogowanych], discounted technical support cases via MSB GP technical support and other benefits. When you are selecting the level of the direct MBS support plan, we recommend you to discuss with your Dynamics GP Partner what is expected number of support cases