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Wysłany: Pon 8:37, 23 Maj 2011 Temat postu: jordan spizike How To Deal With Angry People A Su |
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5.On roadway, don’t make eye contact with an aggressive driver.
Dealing with angry people in our society is becoming increasingly challenging. Some days, it seems anger surrounds us at home, in the workplace, on the roadways, and at sports events. It is easy to get caught up in an escalating spiral of angry exchanges which usually upsets everyone and does nothing to improve communication or solve the problem at hand.
Defensiveness often escalates anger in the other person and, in fact, is one of the predictors of divorce, according to recent marital research. There is a time to present your side, but not when your partner is unable to hear it due to his or her anger.
Trying to diffuse an angry person with overwhelming evidence of their thinking errors or mistakes in logic, or facts to the contrary, or reasons for why they shouldn’t feel the way they do, or why they should feel differently - usually makes the situation worse.
This is the secret signal in the animal world to engage in combat and will frequently escalate things, sometimes into "road rage." Just ignore aggressive drivers and stay out of their way.
3.Never argue with someone when they are intoxicated.
Don’t block their way or prevent egress, or you may be putting yourself in a dangerous situation. Take off the heat rather than increasing the pressure! Don’t insist on solving the problem “now” when the other person is in an agitated state.
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When someone is drinking or intoxicated, this is no time to try to solve relationship or other problems (especially if you too have had a few drinks). A high percentage of angry confrontations as well spousal abuse arrests occur when drinking is involved by one or both partners. Drinking often impairs judgment, decreases inhibitions (resulting in saying things we don’t mean), and distorts your normally astute reasoning ability.
Try to hear and respond to the underlying hurt or pain the person is experiencing underneath the angry words. Use statements such as "I can appreciate why you feel that way [link widoczny dla zalogowanych]," "It sounds like you are very angry right now," "Many people feel the way you do."
6.Allow angry people to physically escape the situation.
Please remember that in these and other hostile situations, you contribute somewhat to the outcome by your decision to return hostility or not.
1.Do not respond in kind. Hostility often begets more hostility.
4.Respond to the feelings they are having- not the content of what they are saying.
Part 2- HOW TO DEAL WITH PEOPLE IN YOUR LIFE WHO ARE CHRONICALLY ANGRY TOWARD YOU.
2.Take their upset seriously and validate their feelings.
8.Don’t try to solve an emotional issue with logical arguments.
7.Don’t defend yourself by attacking back at them or their character flaws.
Listen to what they have to say and hear them out; ignoring them or minimizing their feelings will tend to escalate their anger further. There have been untold numbers of workplace violence incidents that could have been averted had supervisors or managers listened with empathy to disgruntled employees rather than responding in an insensitive, or uncaring manner.
As an alternative, this survival guide is designed to provide practical tips on how to deal with two types of angry people in your life: (1) explosive people who might be dangerous and (2) people who are chronically angry toward you.
1.Consider changing your behav
PART 1- EIGHT TIPS TO DEAL WITH EXPLOSIVE PERSONS WHO CONFRONT YOU: DEFUSING POTENTIALLY DANGEROUS SITUATIONS:
Respond instead with a non-hostile message to defuse people who are behaving in a hostile manner toward you. The classic example of this is in when simple inconsiderate driving or even aggressive driving suddenly escalates into road rage due to two drivers ratcheting up hostility in response to the other’s hostile acts, words, or gestures.
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